Cancellation & Refunds Policy

This Cancellation Policy (“Policy”) outlines the guidelines and procedures for cancelling services provided by SiteExpensify.

By using the SiteExpensify platform, website, and associated software services, you agree to comply with this Policy in conjunction with our Terms of Service and Privacy Policy.

To cancel a service provided by SiteExpensify, you must submit an official cancellation request in writing or through the designated cancellation process within the Service.

Cancellation requests must include all necessary verification details to ensure authorized account handling:

• Your Full Legal Name and registered administrative role.
• Account Information (registered organization name, primary admin work email, and contact phone number).
• Specific Service / Plan you wish to cancel (including site licenses or active user seats).
• Reason for Request (optional, to help our product engineering team address feedback).

The timeframe for cancelling a service may vary depending on the specific service and the terms outlined in the service agreement.

Please refer to your service agreement or contact our customer support for the applicable cancellation timeframe.

Some services may be subject to cancellation fees or charges as specified in the service agreement or terms and conditions.

If cancellation fees apply, you will be notified of the amount and any other relevant details before the cancellation is processed.

Refunds, if applicable, will be issued based on the terms and conditions outlined in the service agreement.

Please refer to the service agreement or contact our customer support for information regarding refund eligibility, review timelines, and processing via our authorized payment partner PayGLocal.

• Subscription fees paid for an active or completed billing cycle are generally non-refundable, except where explicitly stated in a bespoke enterprise agreement or required by statutory law.
• Where a refund is approved by management, credits will be reversed to the original payment method (Credit Card, Net Banking, or UPI) within 7–10 business days.

SiteExpensify reserves the right to cancel or terminate services at any time without prior notice if there is a violation of the terms of service or any applicable laws.

In such cases, you may be eligible for a refund as per the terms outlined in the service agreement, minus any outstanding liabilities, damages, or unpaid fees.

Please note that this Cancellation Policy is subject to change without prior notice. It is your responsibility to review the Policy periodically for any updates or modifications.

By continuing to access and use SiteExpensify, you acknowledge and agree to comply with this Cancellation Policy.

If you have any questions, need further assistance, or want to submit an official cancellation or refund request, please contact our customer support team: